‘Wheels come off’ for bus companies, closing down travel options for lower-income Americans

December 30, 2020

The wheels on the nation’s buses aren’t going round and round very much these days. Indeed, demand for bus travel has fallen by more than 80% during the pandemic, NPR reports.

That is raising concerns about the potential long-term damage to an essential transport sector for millions of lower-income Americans—even as air travel has shown signs of picking up since the Thanksgiving holiday period.

Even now, getting a bus ticket is becoming more expensive—and routes are being cut nationwide.

Feeling the pinch most are people such as Andrew Sarkis, said NPR, which interviewed him as he tried to make his way home for the holidays. Sarkis said he paid $97 for a one-way bus ticket from Hampton, Virginia, to New York City—a 12-hour journey that required two transfers.

“It’s expensive, man,” said Sarkis, while stretching his legs after his bus took a brief stop at Union Station in Washington, D.C.

“I used to go on another bus, for $45 a trip, that goes straight to New York,” he added.

Sarkis was on his way to visit family for Christmas but ended up with a half-day travel option on a Greyhound bus after finding his usual options in competing services pared down. “The service is not bad,” he said. “It’s just long hours of traveling.”

For its part, Greyhound told NPR that it’s operating at less than half its normal bus routes during the pandemic, while revenues have fallen nearly 60%.

“Greyhound has been immensely impacted by the effects of COVID-19,” the company said in a statement. “From temporary and permanent closures of routes to sudden workforce reductions, our ability to provide critical service to communities—especially those that are underserved and/or rural—has been reduced.”

Industrywide, the service cuts are even deeper.

“We see the industry operating at about 10% capacity,” said Peter Pantuso, president of the American Bus Association.

And it’s hard to estimate how soon demand will pick up. Not many people are interested in riding the bus these days, which means spending hours with strangers in an enclosed space.

Unlike airlines, which saw an uptick in travel over Thanksgiving, demand for bus tickets remains severely depressed, according to Wanderu, a travel website.

That raises concerns about the long-term health of a sector that generally operates on thinner margins and has less financial cushion.

Pantuso estimates that 85% of the 100,000 people who work in the bus industry have been laid off or furloughed—in most cases since March.

It’s not just long-haul services like Greyhound that are limping. Traffic on commuter lines that ordinarily ferry workers to and from the suburbs has also dried up, since many people are working from home.

Charter buses and specialty services are struggling as well.

The Nitetrain Coach Co. in Nashville offers tricked-out buses with bars and bunk beds for touring musicians. Since March, the company’s 120-bus fleet has gone silent.

“It’s been a hard time with concerts not happening,” said Nitetrain’s Angela Eicher. “No job. No income.” The company has idled more than 200 drivers as well as mechanics and office staff.

“We’re at the mercy of the venues,” Eicher said. “When the venues allow the concerts to start happening, that’s when our buses will start rolling again.”

But while Congress has offered billions of dollars in financial aid to airlines and Amtrak, bus companies have been overlooked.

Pantuso, the bus trade group president, told NPR that the lack of attention from Congress was a concern, calling his sector a critical piece of the nation’s transportation network. “If more members of Congress took the bus on a more regular basis,” he said, “we’d probably be at the top of the list for funding.”

Research contact: @NPR