Posts tagged with "Walgreens"

A simple ‘good morning’ ranks among top ‘good deeds’ to brighten another’s day

September 12, 2022

Three-quarters of Americans believe that, if they do a good deed, the next person will pay it forward—based on a survey of 2,000 people, in which most define a “good deed” as an action that makes someone else feel good (64%), reports Study Finds.

Moreover, nearly half of respondents say that they believe a good deed is something that benefits another individual, regardless of whether they personally know them or not (46%).

Among the good deeds that are most likely to turn the recipients day around are the following:

  • Helping someone with a task (61%),
  • Donating to somebody who is in need (59%),
  • Saying “good morning” (53%), and
  • Holding a door open for someone (53%).

Nearly nine in 10 also contribute to a charity in some way and feel better about themselves when they do so. Plus, those who give back are almost twice as likely to say they’re satisfied with their lives.

The survey was conducted by OnePoll on behalf of Walgreens. Results show that good deeds are rewarding and can have hidden mental and physical health benefits causing the people who perform them to feel happy (92%), relaxed (77%), and healthy (71%).

In fact, according to nine in ten Americans, the best reward may be the good deed itself. Respondents donate an average of $168 annually and almost all admit they donate more during the holiday season than at other times of the year. On average, people add on an extra $404 during the holidays.

The vast majority of those who donate are more likely to focus their efforts on a local group rather than a national charity or nonprofit organization (92%). Two-thirds believe this will have a bigger impact and three in five believe it’s more trustworthy.

The spirit of giving inspires some to focus on holiday-specific causes, including charities that distribute toys to children in need.

“Our data show that more than half of those who donate choose health-related charities,” says Maria Smith, Vice President of Payments & Financial Services at Walgreens, in a statement. “It’s also interesting that those same consumers prioritize their shopping at retailers that share their values and support causes they believe in.”

Eight in 10 respondents say they’re more likely to shop for a specific product or at a particular store when they believe it will benefit a cause they care about. Despite this sentiment, three in four Americans wish the companies and the products they chose made it easier to give more.

Research contact: @StudyFinds

Walgreens to launch business that will connect customers with clinical trials

June 20, 2022

Some Walgreens customers might soon get a new kind of message from the company, asking if they’d like to participate in a clinical trial, reports The Chicago Tribune.

Deerfield, Illinois-based Walgreens announced on Thursday, June 16, that it plans to launch a clinical trials business—in which pharmaceutical companies can hire Walgreens to help them find participants for clinical trials, which are used to evaluate the safety and effectiveness of new potential types of medications and devices.

Walgreens plans to use its rosters of customers and patients to find those who may match a trial’s criteria, and then ask those people if they would like to participate, said Ramita Tandon, chief clinical trials officer at the pharmacy chain.

As part of the new business, Walgreens also may help companies carry out clinical trials by conducting visits for participants at some of its stores, during which patients may fill out surveys or have blood taken, depending on the type of trial, Tandon said. It’s possible nurses, pharmacists, pharmacy technicians or doctors could help with those visits, depending on what’s needed, she said.

Walgreens leaders believe they can help companies get more clinical trial participants, and a more diverse range of participants, because Walgreens has customers in so many different communities.

Including participants from diverse racial backgrounds has long been an issue in clinical trials. In the U.S., 75% of 32,000 participants in the trials of 53 new drugs approved in 2020 by the U.S. Food and Drug Administration were White, according to FDA. Only 8% were Black, 6% were Asian, and 11% were Hispanic.

People from different backgrounds can react differently to some medications and devices, which is part of the reason it’s crucial to have trial participants from a variety of backgrounds, according to the FDA. Also, a lack of diverse participants may mean that people from certain racial and ethnic groups are not getting early access, through clinical trials, to drugs that could help them.

“The therapies that are coming out today are not very representative of the U.S. population,” Tandon said. “As we at Walgreens start to tap into our local communities, (we can) educate and empower these communities on the benefits of clinical trials. Not only are they participants in research, but this is yet another opportunity as a care option, (for) patients who may he exhausted other avenues in their care journey.”

She said Walgreens will be able to “mine the vast foundation of patients and consumers who come to our stores and pharmacies on a regular basis” to match potential participants to clinical trials.

Patient data will not be shared with pharmaceutical companies unless patients give consent to share it, and participation will be voluntary. Doctors will work with Walgreens to oversee the clinical trials, and Walgreens may be able to reach out to a patient’s primary care or specialty doctors if needed, Tandon said.

Research contact: @Walgreens

America faces baby formula ‘crisis’ as shortage worsens

May 11, 2022

Major U.S. pharmacies recently have restricted sales of baby formula in response to a spiralling shortage of the special milk. CVS and Walgreens are among the big pharmacy chains to have imposed limits on how many cans of baby formula customers can buy at a time, reports the BBC.

The shortages intensified after Abbott— which makes top brand Similac—shut a key factory and issued a recall in February after finding contamination in its supply.

Pressure is building on the Biden Administration to respond to the issue. Republicans—among them, Senator Tom Cotton (R-Arkansas)—have called it a “national crisis” that the White House must address.

Democratic Representative Rosa DeLauro of Connecticut said she was concerned that the Food and Drug Administration , which regulates formula makers, had responded “far too slowly” to the issue; and to the reports of problems at the Abbott factory in Michigan, which remains closed.

Abbott—the main supplier of baby formula to many of the state government programs for low-income women and children—said it was working with regulators to get the plant re-opened.

The company has been sending extra shipments from a plant in Ireland to try to address the problem—expecting shipments from the country to double this year, it added.

“We know that our recent recall caused additional stress and anxiety in an already challenging situation of a global supply shortage,” the company said in a recent statement.

“We are working hard to help moms, dads and caregivers get the high-quality nutrition they need for their babies.”

As of 24 April, the average out-of-stock rate across the country had jumped to 40%, up from just 30% a few weeks earlier—and 11% in November, according to Datasembly. There were 26 states with out-of-stock rates higher than 40%—compared to just seven states three weeks earlier, it said.

Due to increased demand and various supplier challenges, infant and toddler formulas are seeing constraint across the country,” the major pharmacy chain Walgreens said in a statement, adding, “We continue to work diligently with our supplier partners to best meet customer demands.”

Walgreens has limited families to buying three cans at a time—similar to other retailers. A 12.4 ounce can of formula typically lasts for about 15 bottles—or just a few days’ worth of supply.

Companies that produce items like baby formula—for which demand is typically steady over time—have trouble catching up when there is disruption, said Rudi Leuschner, director of the Masters in Supply Chain Management program at Rutgers Business School.

And as parents rush to buy as stories of empty shelves spread, that only makes the problem worse, he warned. “It’s not a situation where you can just snap out of it,” he said. “It was designed to run at one speed.”

While this year’s formula shortage may expose the fragility of the supply chain, it may not be enough to make a business case for backup inventories, Professor Leuschner added.

Overall, birth rates are falling, reaching the lowest point on record in the United States in 2020. Studies also have found that consumption of infant formula has been declining in favor of breast milk.

Research contact: @BBC

U.S. pharmacies to receive 1 million vaccine doses from Biden Administration next week

February 4, 2021

President Joe Biden will free up more doses of COVID vaccine for anxious Americans, his administration announced on February 2. The doses will be available at retail pharmacies nationwide by next week, The Chicago Tribune reports.

The push comes amid new urgency to speed vaccinations to the public, to prevent the spread of potentially more serious strains of the virus that has killed more than 445,000 Americans since the beginning of 2020.

Starting next week, 1 million doses will be distributed to some 6,500 pharmacies across the country, the White House said. The administration is also boosting by 500,000 the weekly allocation of vaccines sent directly to states and territories for the coming weeks, up to 10.5 million. It is allowing state and local governments to receive additional federal dollars to cover previously incurred expenses relating to the pandemic.

Coronavirus coordinator Jeff Zients announced the moves on a call with the nation’s governors Tuesday morning and then detailed them to the public in an afternoon news conference.

Drugstores have become a linchpin in the U.S. infrastructure for dispensing flu shots and shingles vaccines—and the industry is capable of vaccinating tens of millions of people monthly. “This will provide more sites for people to get vaccinated in their communities,” Zients said.

“This is a critical step to provide the public with convenient trusted places to get vaccinated in their communities,” he adde, according to the Tribune.

The number of participating pharmacies and the availability of vaccines  are expected to accelerate as drug makers increase production. The White House said the ultimate goal was to distribute the vaccines through more than 40,000 pharmacies nationwide. State and local guidelines will determine who is eligible to get a shot at their neighborhood pharmacy. Availability will be limited at first.

“Getting it into pharmacies is a viable approach,” Dan Mendelson, founder of the health care industry consulting firm Avalere Health told the Tribune. “The pharmacies know how to move people in and out.”

Participating are major chains like CVS, Walgreens, and Rite Aid, big box stores such as Walmart and Costco, and supermarket pharmacies. CVS said it will receive 250,000 doses initially, to be distributed to pharmacies in 11 states.

The pharmacy doses will be distributed to states by population, but a priority will be to get the vaccine to minority communities that have suffered a disproportionately high toll of disease and deaths from the virus, Zients said.

Walgreens said it was selected in part to “optimize vaccine access in medically underserved areas.”

The 1 million doses being shipped to pharmacies will be on top of the increased allotments to states over the coming three weeks.

Research contact: @chicagotribune

‘The doctor is in’: Walgreens to bring Village MD into 700 pharmacy locations

July 9, 2020

It’s a primary care center, a drugstore, and a pharmacy—all under one roof, Forbes reports.

The convergence of sectors within healthcare continued on July 8 with the announcement that Walgreens, the nation’s second-largest pharmacy chain, will open full-service doctor’s offices in up to 700 locations within the next five years in a deal that gives Walgreens a $1 billion equity stake in Chicago-based VillageMD.

Forbes notes that, following a successful trial last year, Walgreens will become the first national pharmacy chain to offer full-service doctor offices co-located at its stores at a large scale—a big step beyond the kiosk-like setups in many Walgreens locations that offer flu shots and some pharmacist consultations.

Rival CVS Health, which owns health insurer Aetna, already has announced plans to expand its HealthHub locations—drugstores that offer more health services and products—by opening 1,500 locations by the end of 2021, according to CNBC.

The Walgreens/VillageMD locations will be staffed by more than 3,600 primary care providers, who will be recruited by VillageMD and also will “uniquely integrate the pharmacist as a critical member of VillageMD’s multi-disciplinary team,” Walgreens said.

The clinics will accept a wide range of health insurance options, offer primary care “across a broad range of physician services,” offer 24/7 care via telehealth and at-home visits—and at least half of the locations will be in medically underserved areas, according to Walgreens.

This rollout follows a trial with five in-store clinics in the Houston area, which produced “very strong results” after opening last November including high patient satisfaction scores, according to Walgreens.

Most of the clinics will be about 3,330 square feet, with some as large as 9,000 square feet.

Research contact: @Forbes

Many happy returns: Retailers are ratcheting up the competition over fast, convenient delivery. Next up? Returns.

November 25, 2019

U.S. shoppers are starting to expect instant gratification. Buy something online and you’ll see it on your doorstep sooner rather than later. But when you want to return that item? Not so fast.

Now, The Chicago Tribune reports, a growing number of online retailers—from e-commerce giant Amazon to small apparel and footwear brands—are teaming up with brick-and-mortar chains to make returns less of a hassle; or at least no worse than the  transaction a customer would experience in a traditional store.

“If people can’t see it or touch it (when they first buy it), they want the option to return it,” Scott Rankin, principal at KPMG BrandVoice in the retail sector, told the Tribune. “Sometimes, they want to do it in a physical store because it’s just easier.”

The trend already is in evidence: Since early 2019, customers have been able to return many items bought on Amazon at any Kohl’s store. And delivery companies UPS and FedEx are partnering with chains like CVS and Walgreens to give shoppers more places to pick up and drop off packages.

Even some smaller online brands now offer in-store returns through Happy Returns, a California-based company that lets shoppers return items from more than 300 digital brands at more than 700 locations nationwide, mostly in malls and in cooperation with national chains like Paper Source and CostPlus World Market.

The Happy Returns service enables companies such as Revole, a women’s apparel brand, and Rothy’s , a footwear brand, to tout easy returns on their websites, The Chicago Tribune reports.

In-person returns with Happy Returns, Revolve’s website says, require “No receipt, return label or shipping box necessary! You just provide your email address or order number and your refund will be initiated immediately.”

In-person returns generally mean quicker refunds, which seems to be the biggest attraction for shoppers, Happy Returns co-founder and CEO David Sobie told the news outlet. But customers also like being able to skip the “arts and crafts project” of prepping items for shipment, he said. Happy Returns gives customers refunds on the spot— no box required.

For stores accepting other brands’ returns, it can be a way to get new customers in the door. Online retailers, meanwhile, know hassle-free returns can make customers more confident about clicking “buy.”

With the holidays fast approaching, in-store returns programs are about to undergo a major test, the Tribune says. U.S. consumers are expected to spend nearly $144 billion online this holiday season, up 14.1% from last year, according to Adobe Analytics.

And those same consumers will be sending millions of unwanted items right back.

In fact, UPS told the Tribune that it expects to handle a record-breaking number of returns this holiday season, with more than 1 million return packages expected to be shipped each day in December, peaking at an estimated 1.9 million packages on January 2.

As for the retail partnership, when they are fully rolled out, both UPS and FedEx said 90% of the U.S. population will live within five miles of a location where they can pick up or drop off a package.

Most of the packages people drop off are returns, and they generally choose the location that’s closest or has the most convenient hours, Scott Harkins, FedEx’s SVP of Customer Experience Marketing told the news out.

“Really, it just comes down to convenience,” Harkins said.

Research contact: lzumbach@chicagotribune.com

Cheap thrills: Dollar General’s new $5 beauty brand is going viral

September 10, 2019

Fashionistas, take note: There’s a new brand in the beauty business—and it’s not sold at swanky cosmetics counters for big bucks, or at drugstores, either.

Launched last spring, Dollar General’s humble, $5-and-under Believe Beauty cosmetics line is available at the chain’s 15,000 locations nationwide—and it has gone viral, thanks to the raves of social media beauty bloggers.

According to a report by CNN, Dollar General partnered with a beauty manufacturer on the private-label line of lipsticks, eye shadows, foundations, nail polishes, and skin care essentials; and is giving it prime real estate at stores: It’s displaying the 150-product collection in dedicated sections at the end of store aisles, making it easy for customers to find.

The aspirational brand is “an important part of our strategy,” CEO Todd Vasos told the network news outlet.

Dollar General executives say they developed the brand to bolster the company’s hold on existing customers and improve its thin profit margins. Dollar General also hopes to draw Millennials with the brand. Millennials probably won’t post online about snacks or a new mop they bought at Dollar General, but they love showing off their new makeup online, CNN notes.

Dozens of Believe reviews on by beauty vloggers on YouTube already have racked up hundreds of thousands of page views. One 16-minute YouTube review from a beauty vlogger has 125,000 views. Instagram is flooded with more than 3,000 posts using “#believebeauty.”

All that social media attention means free advertising for Dollar General. It boosts the company’s image with younger shoppers and is helping lift the dollar-store empire.

“People like those kind of videos because it’s something different,” Taylor Horn, a blogger who reviewed Believe on her YouTube channel, told CNN Business. Her channel has more than 750,000 followers.

“It’s cool when lines like Believe Beauty launch, where it’s accessible,” she said. “I think it’s more achievable and the things that your everyday consumer can afford.”

Dollar General is following a similar strategy to Walgreens, Target, Zara, Forever 21 and even 7-Eleven, CNN points out. These companies have all added their own in-house cosmetics lines in recent years.

Research contact: @CNN

Walgreens joins with FedEx to offer next-day prescription home delivery

December 7, 2018

When an incapacitating or communicable illness hits home, getting dressed and driving to the drug store suddenly becomes an Olympic-size challenge—and one that could spread your germs to the other customers at the pharmacy. Now, there may no longer be the need to drag yourself out the door.

On December 6, Walgreens and FedEx jointly announced the nationwide launch of next-dayiprescription delivery service—bringing together Walgreens’ extensive network of neighborhood pharmacy locations with FedEx’s air-and-ground delivery fleet in order to enhance convenience for customers.

In doing so, Walgreens claimed it will become “the fastest choice for next-day prescription delivery across the nation.”

Customers enrolled in text alerts will receive text notification when qualifying prescriptions are ready. Following a simple process on their mobile devices, they then can have their qualifying prescriptions delivered right to their homes as early as the next day (for a $4.99 fee nationwide). In addition, same-day delivery now is available in select markets—and will be expanded in 2019.

“Walgreens is driven by a desire to make healthcare accessible to all across the thousands of communities we serve. Next-day prescription home delivery is another convenience-driver, alongside our industry-leading number of extended hours pharmaciesiii and one of the most downloaded digital apps in the category, designed to put care in the hands of our patients,” said Richard Ashworth, Walgreens president of operations. “This expansion of our alliance with FedEx illustrates our commitment to making filling prescriptions as fast and easy as possible.”

Walgreens ExpressT allows patients to preview their cost, prepay for eligible prescriptions, and choose between home delivery or express pickup in store. Patients who prefer collecting prescriptions at their local Walgreens can enter a dedicated Walgreens Express pickup checkout line to receive their prescriptions.

“FedEx and Walgreens are empowering consumers to choose when and where they receive their orders,” said Randy Scarborough, vice president of Retail Marketing, FedEx Services. “Just as FedEx package pick-up and drop-off services at Walgreens locations provide customers with much-needed convenience, the ability to ship prescription medication directly from Walgreens to their homes offers valuable flexibility to best meet individual needs and schedules.”

Research contact: morry.smulevitz@walgreens.com