Posts tagged with "Frontier Airlines"

Customer disservice? Frontier Airlines ends customer service phone line support

November 30, 2022

Frontier Airlines has announced that it will no longer have a customer service phone line to help travelers book flights or fix travel issues, reports Fox Business.

Now, its customer care function has fully transitioned to digital communications to ensure “customers get the information they need as expeditiously and efficiently as possible,” a Frontier spokesperson told Fox Business.

The airline said it discovered that most of its customers “prefer communicating via digital channels.”

Customers first will interact with a chatbot, which can help answer common questions, the spokesperson said. Live chat is available 24/7 as well, the airline said. 

Travelers also can email the airline with questions or complaints, or they can file a formal written complaint. For emails or formal complaints, customers are sent to a page on Frontier’s website where they are given an 800-character limit to write a note to the airline.

Customers may also contact the company through social media channels and WhatsApp.

Frontier isn’t the only airline without a customer service phone line. At least one other carrier, Breeze Airways, touts its lack of a call center and points customers to its app and other “tech-first” approaches if they’re trying to book or manage a flight.

This change comes as the chief executives of major U.S. carriers warn of a very busy holiday travel season, which could mean more travel issues.

Research contact: @FoxBusiness

Is your name Orlando? Frontier Airlines wants to give you a free flight to Orlando

September 30, 2020

Low-fare carrier Frontier Airlines has joined with Visit Orlando to make it easier than ever for consumers who #LoveOrlando to visit America’s favorite vacation destination. If your first name or last name is “Orlando,” you can enter to fly for free to the Central Florida destination in October.

Specifically, people named “Orlando” are eligible to receive a $250 Frontier Airlines travel voucher for a free (up to the $250 covered by the voucher) flight to Orlando International Airport (MCO) between October 13 and October 20. Those who meet the above requirements and would like to travel during the eligible dates, must complete an entry form at this link.

The entry period begins September 29 and concludes at 11:59 p.m. (MT) on October 5. Frontier airlines will then contact entrants to confirm eligibility and provide the flight voucher.

Just how many U.S. residents are named Orlando? Between1880 and 2018, the Social Security Administration has recorded 47,501 babies born with the first name Orlando in the United States. Among the most famous are actor Orlando Bloom, comic Orlando Jones, baseball player Orlando Cabrera , wrestler Orlando Jordan, and football player Orlando Pace. That’s more than enough people named Orlando to occupy the territory of Turks and Caicos Islands (United Kingdom) with an estimated population of 44,493 (as of July 1, 2012).

And that doesn’t even count the number of Americans with the last name, Orlando. In 2010, the U.S. Census Bureau surveyed 12,586 people with that last name.

Additionally, now through October 5, Frontier is accepting entries for a one-of-a-kind prize package that includes a four-night hotel stay at a Wyndham Orlando Resort International Drive plus activities at Andretti Indoor Karting & Games Orlando, Icon Park, and Topgolf Orlando; as well as an Enterprise rental car. Follow this link to enter.

For full prize details, sweepstakes terms and conditions and to enter to win, visit:

“Like the hashtag says, we ‘#LoveOrlando’ and are thrilled to partner with Visit Orlando to welcome new and returning visitors to the mecca for family fun and entertainment,” said Tyri Squyres, vice president of Marketing for Frontier Airlines. “Frontier proudly offers the most nonstop routes of any airline to Orlando International Airport …. Plus, we can’t wait to welcome all the folks named ‘Orlando’ on flights to their namesake destination.”

The company notes that even during the pandemic, Orlando has debuted new ways to celebrate Halloween and seasonal food festivals with creative social distances measures—drive-thru events, virtual lines, and limited capacity—at the destination’s world-famous theme parks and attractions.

Research contact: @FlyFrontier