November 30, 2022
Now, its customer care function has fully transitioned to digital communications to ensure “customers get the information they need as expeditiously and efficiently as possible,” a Frontier spokesperson told Fox Business.
Travelers also can email the airline with questions or complaints, or they can file a formal written complaint. For emails or formal complaints, customers are sent to a page on Frontier’s website where they are given an 800-character limit to write a note to the airline.
Customers may also contact the company through social media channels and WhatsApp.
Frontier isn’t the only airline without a customer service phone line. At least one other carrier, Breeze Airways, touts its lack of a call center and points customers to its app and other “tech-first” approaches if they’re trying to book or manage a flight.
This change comes as the chief executives of major U.S. carriers warn of a very busy holiday travel season, which could mean more travel issues.
Research contact: @FoxBusiness