Pharmacies nationwide report outages in wake of cyberattack

February 23, 2024

Pharmacies across the country are reporting delays to prescription orders, due to a cyberattack against one of the nation’s largest healthcare technology companies.

Change Healthcare—a company handling orders and patient payments nationwide in the United States—first noticed the “cybersecurity issue” affecting its networks on Wednesday morning, February 21, on the East Coast, reports Fox Business.

“Change Healthcare is experiencing a network interruption related to a cybersecurity issue and our experts are working to address the matter. Once we became aware of the outside threat, in the interest of protecting our partners and patients, we took immediate action to disconnect our systems to prevent further impact,” Change Healthcare said in a statement.

It added, “We will provide updates as more information becomes available.”

Pharmacies across the country have put out notices that the attack on Change Healthcare is disrupting their ability to process patients’ orders.

“We are experiencing a temporary pharmacy outage at the 22d Medical Group. We understand the inconvenience this may cause and appreciate your patience as we work diligently to resolve the issue. Our team is working to restore complete pharmacy services as soon as possible,” reads a post from 22nd Medical Group, a medical center based around McConnell Air Force Base in Kansas.

“The estimated date for resolving this issue will be tomorrow or later. We will continue to monitor the situation and provide updates on our progress.”

There is currently no publicly available report on the nature or origin of the cybersecurity issue plaguing Change Healthcare.

“There is a nationwide outage from some of the largest prescription processors in North America,” Michigan-based Canadian Lakes Pharmacy wrote on social media Wednesday.

The announcement continued, “We CAN receive your RX but MOST insurance plans we cannot bill to your insurance company. If you can wait a day or so to pick up your RX that would be great. If you need it today we can do our best to accommodate individual needs.”

The service outage is expected to last at least one day, but Change Healthcare has not given a definitive timeline for a return to service.

Research contact: @FoxBusiness